Overview of this ITIL Foundation Course

What you will learn

The ITIL® Foundation certification aims to teach the vital elements, concepts and common language of the ITIL framework which is used to ensure that an organisation’s IT services and the needs of the business are aligned. This is imperative as a business with inadequate IT services runs the risk of falling behind as far as using emerging technologies to boost productivity and profits is concerned.

During the ITIL Foundation course, students will be taught:

  • An understanding of the service lifecycle
  • Service strategy processes and fundamentals
  • Ongoing service improvement
  • Policies and processes of service transition

This course will interest those that wish to gain a better understanding of the correlation between an organisation’s business needs and how IT services can help to meet those requirements. Gaining the ITIL Foundation certification will place you firmly on track towards a career in IT services.

It will also get you one step closer to gaining the ITIL Practitioner level certification for which the Foundation level course is a prerequisite. This is a method that has been widely adopted by businesses across the globe and the ITIL Foundation certification is internationally recognised.

What is included?

The ITIL Foundation course includes 16 hours of in depth, online, video-based training, revision modules, 2 practice exams and 6 months access to the course.

Course Certification Details

ITIL Foundation Course Assessment

In order to earn the ITIL Foundation certification you will need to study the ITIL Foundation course from an accredited training provider and then pass the official ITIL Foundation exam. This is an Internationally recognised qualification which is typically awarded by the BCS (The Chartered Institute for IT) or if you opt for our entire ITIL Expert Suite the awarding body will then be EXIN.

ITIL Foundation Course Requirements

There are no official requirements to study the ITIL Foundation course.

Get ITIL Foundation Certified

Information Technology Infrastructure Library® (ITIL) Foundation

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Is the ITIL Foundation course for me?

Career Path Opportunities

The ITIL Foundation course is suited for anyone looking to work in any of the following roles:

  • Senior Service Manager
  • Service Desk Analyst
  • Technical Relationship Manager
  • Telecoms Manager
  • Senior Desktop Technician
  • Application Engineer
  • Network Engineer
  • IT Change Analyst
  • IT Service Transition Analyst
  • Technical Business Analyst

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The ITIL® Foundation course on this page is offered by ILX ATO/Affiliate of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

ITIL® is a registered trade mark and The Swirl LogoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited.

Course Curriculum

ITIL Foundation

Overview of ITIL and Service Management
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Technology and Architecture
ITIL qualification scheme and exam technique
Exam simulator

Frequently Asked Questions

Am I allowed to use my books and other study materials during this exam?

No. The ITIL Foundation exam is a closed-book exam and no notes, books, study materials, etc will be permitted for use during the exam.

What can I expect from the ITIL Foundation exam?

The ITIL Foundation exam consists of 40 multiple choice questions and the pass mark is 65%. You will be given 1 hour (60 minutes) to complete the exam.

Value of Your Qualification

Free recruitment pack for all students

We have used our wealth of experience to compile a recruitment pack that will help to make job-hunting easier and more rewarding. From CV templates and cover letter templates, to articles on interview tips and preparation, this recruitment pack will prepare and assist you when stepping into your new career.

Request a Recruitment Pack from your Course and Career Advisor.

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